Online Shop Policies
We offer free and fully insured worldwide shipping using FedEx. Our production facilities and
shipping center are located in New York, USA. Customers may be required to pay importing
taxes/duties as dictated by the laws of your country. The buyer is solely responsible for payment of
these custom’s fees.
Refunds and Exchanges
Sending an item back
Cancelling an order
Resizing an item
We provide free lifetime cleaning and inspection of your ring including metal re-polish and re-finish.
In addition, you get a 1-year warranty to reset your stone which includes tightening any loose gems
To get started you’ll need to contact our customer service team with your order number and provide
us with an explanation of what the problem is and someone will be happy to assist you.
Please be advised we are not responsible for damaged jewelry due to wear and tear, or
repairs/alterations that were made by other jewelers.
The policy above does not substitute or replace purchasing insurance to protect your long-term
investment and does not cover all repairs or scenarios. Although we do not offer insurance, we
suggest purchasing additional insurance from an insurance company for complete peace of mind.